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Privacy Policy

Lumi Crystal respects and protects your personal data. This policy explains what we collect, how we use it, and your rights.

1. Information We Collect

  • Contact information: name, phone number, email address (provided via contact form or orders)
  • Order information: delivery address, order contents, payment method (payment processing is completed by third-party payment platforms; we do not store card details)
  • Browsing data: cookies to remember your cart and language preference

2. How We Use Your Data

  • Process orders, arrange delivery and provide after-sales service
  • Respond to enquiries and contact you (order-related)
  • Send product updates and offers with your consent (opt-out anytime)
  • Improve website experience and service quality

3. Data Sharing

We do not sell or rent your personal data. We only share delivery-required information with necessary third parties (e.g. SF Express) to process your order. Third parties process data only on our instructions and are bound by confidentiality obligations.

4. Your Rights

Under the Hong Kong Personal Data (Privacy) Ordinance, you have the right to access, correct or delete your personal data held by us. To exercise your rights, please email [email protected] and we will respond promptly.